Services Warranty terms

Warranty Conditions

Company Name: LLC "Technohouse" 

Identification Number: 205277608 

Address: Tbilisi, Dighomi Village, Parsadani St. N5 

Hotline: (032) 215-50-50 

 Email: service@technoshop.ge | info@technoshop.ge 

Website: www.technoshop.ge

Customer (First and Last Name): 

 Warranty Card Number: 

Store Name and Address: 

Seller Name and Address: 

Date of Sale: Warranty Period: 

Product Name:

For detailed information regarding warranty conditions, please visit the website: Technoshop.ge

Legal Warranty

If the product is found to be defective, the customer has the right to request the seller to eliminate the defect (repair or replacement of the product free of charge, reduction in price) or to terminate the contract. Repair and replacement are the customer’s primary rights. The customer may demand free repair or replacement of the product, except in cases where this is impossible due to the nature of the product or would require disproportionate or excessive costs.

The product must be repaired or replaced within a reasonable time:

• Standard case: replacement within 10 calendar days, repair within 30 calendar days (if spare parts are available at the service center/store).

• Non-standard case: if spare parts are not available locally and need to be ordered/imported, the repair period may be extended up to 60 calendar days.

Repair or replacement must not cause significant inconvenience to the customer, considering the nature of the product and the purpose for which it was purchased. Reasonable timeframes are defined by this warranty card.

Free repair or replacement means that the seller bears all costs (including postage, labor, and materials) required to ensure product conformity with the contract.

The customer may request a price reduction or terminate the contract if: a) Repair or replacement is impossible; b) The seller failed to repair or replace the product within a reasonable time, and the customer has lost interest in contract performance; c) Repair or replacement would cause significant inconvenience to the customer.

If the customer terminates the contract, they may also claim damages caused by non-performance in accordance with Georgian legislation.

The customer cannot terminate the contract if the defect is minor.

The customer is entitled to exercise these rights if a defect is discovered within 2 years from the transfer of the product. If the defect is discovered within 6 months from delivery, it is presumed that the defect existed at the time of delivery (unless inconsistent with the nature of the product or defect). The burden of proof lies with the seller. If discovered after 6 months, the burden of proof that the defect existed at the time of delivery lies with the customer.

Commercial Warranty

For goods purchased by individuals, a 2-year legal warranty applies. After this period, certain models of household appliances from the company’s assortment are also covered by a commercial warranty.

The commercial warranty does not limit the customer’s rights under the Law of Georgia “On Consumer Rights Protection.”

To receive a commercial warranty after the expiration of the 2-year legal warranty, the warranty card must be presented together with proof of purchase (receipt, installment contract, sales contract, or any payment document confirming the purchase). The warranty card must indicate the date of purchase, product model, customer’s full name, and bear the store’s stamp.

The customer must submit a request to the seller (see first page for details). The seller reviews the application within 10 working days and decides on the applicability of warranty conditions.

The commercial warranty is valid only in Georgia.

Warranty Periods

General Conditions + Commercial Warranty

• The seller must repair or replace defective goods within 30 days of receipt at the service center.

• If spare parts must be ordered from abroad, the period may extend to 60 days.

• For gas boilers, warranty service requires initial registration by an authorized service representative, verifying correct installation.

• Technical installation conditions and environmental requirements (e.g., pressure, temperature) must be respected; otherwise, warranty is void.

Warranty service is not provided if:

• Warranty period has expired;

• Damage is caused by mechanical impact, improper use, or storage;

• Foreign objects/liquids entered the device due to negligence;

• Electrical failures, unstable voltage, or power surges caused damage;

• The device was disassembled, tampered with, or used for unintended purposes;

• The device was serviced by unauthorized third parties;

• The serial number/IMEI code is missing or unreadable;

• Damage resulted from fire, flood, or natural disasters.

Unconditional Return of Goods

The customer has the right to withdraw from a distance contract or an off-premises contract within 14 calendar days, without giving any reason.

• For services – from the date of contract conclusion.

• For goods – from the date the customer or a designated third party (excluding the carrier) takes possession.

Upon withdrawal, the customer incurs no costs (including delivery costs), except when choosing a more expensive delivery method than standard, or if the product’s value has diminished due to usage beyond determining its nature, characteristics, or functionality.

Withdrawal terminates obligations under the contract, and anything exchanged must be returned to the respective parties.